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1. Introduction

JOY & CO TRADING LLC ("JOY & CO," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed when you visit our website, www.joyandco.com (the "Website"), make purchases, or interact with our services. By accessing or using our Website, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms & Conditions.

2. Definitions and Key Terms

• Company: Refers to JOY & CO TRADING LLC, also known as "JOY & CO," "we," "us," or "our." JOY & CO TRADING LLC is responsible for handling your information in accordance with this Privacy Policy.
• Cookie: A small amount of data generated by a website and stored by your web browser. Cookies help identify your browser, provide analytics, and remember details such as language preferences and login information.
• User/Customer: Any individual or entity that accesses or makes purchases through our Website.
• Device: Any internet-connected device such as a phone, tablet, computer, or any other device used to access our Website.
• IP Address: A unique identifier assigned to a device when connected to the internet, which may be used to determine its geographical location.
• Service: Encompasses the e-commerce platform, products, and customer support provided by JOY & CO.
• Third-Party Service: Includes external providers such as payment processors, logistics partners, and other service providers we collaborate with.

3. Information We Collect

We collect the following types of information:

• Personal Information: Includes your name, email address, phone number, billing and shipping addresses, and payment details when you place an order.
• Account Information: If you create an account, we store login credentials and preferences.
• Transaction Details: Information related to your purchases, order history, and refunds.
• Technical Data: Device type, browser information, IP address, and usage details collected through cookies and analytics tools.
• Communication Data: Emails, chats, or inquiries sent to our customer support team.
• Automatically Collected Information: Includes data such as browser type, operating system, referring URLs, browsing behavior on our Website, and interactions with ads or marketing campaigns. This data helps us optimize the Website experience and security.

4. How We Use Your Information

We use the information collected for the following purposes:

• To process and fulfill your orders, including payments, shipping, and returns.
• To communicate with you regarding your orders, promotions, and updates.
• To enhance user experience and improve our Website’s functionality.
• To prevent fraud, unauthorized transactions, and security breaches.
• To comply with legal and regulatory requirements.
• To conduct analytics and improve our marketing strategies.

5. Sharing of Information

We do not sell, trade, or rent your personal information. However, we may share your information with:

• Service Providers: Payment processors, shipping partners, and marketing agencies that help us operate our business.
• Legal Authorities: When required by law, regulation, or legal proceedings.
• Third-Party Analytics Services: To track and analyze Website performance and user behavior.
• Corporate Affiliates: In the event of a business sale, merger, or acquisition, personal information may be transferred to a successor entity.

6. Cookies & Tracking Technologies

Our Website uses cookies to enhance user experience and improve functionality. These cookies help us remember login credentials and preferences, analyze how visitors interact with the Website, and improve overall performance. Cookies also assist in providing relevant marketing and advertising content. Users have the option to modify their browser settings to disable cookies, though doing so may limit certain features of our Website. We never store personally identifiable information in cookies.

7. Data Security

We implement reasonable security measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

You have the right to access, update, or delete your personal information, opt out of receiving promotional emails, and request details about how your information is used. If you wish to exercise any of these rights, you may contact us at hello@joyandco.com. Our team will review your request and respond within a reasonable timeframe. Note that some data may need to be retained for legal or security purposes.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies.

10. Children's Privacy

Our Website is not intended for children under 18. We do not knowingly collect personal information from minors.

11. Sale of Business

In the event of a sale, merger, or acquisition of JOY & CO or its assets, customer information may be transferred to the new entity. The acquiring company will be required to honor this Privacy Policy.

12. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising from or in connection with this policy shall be subject to the exclusive jurisdiction of UAE courts.

13. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Unless required by law, we will notify users of any significant changes via email or a notice on our Website. Continued use of our Website after changes constitutes acceptance of the revised terms.

14. Your Consent

By using our Website, registering an account, or making a purchase, you consent to the collection and use of your information as described in this Privacy Policy.

15. Contact Information

For any questions or concerns regarding this Privacy Policy, you may contact us via email at hello@joyandco.com or through WhatsApp at +971 56 6963988. Our customer support team is available to assist with inquiries related to data privacy, security, and general questions regarding our policies.