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General Terms

By accessing and placing an order with JOY & CO TRADING LLC, you confirm that you agree to and are bound by the Terms & Conditions outlined below. These terms apply to the entire website and any email and/or other type of communication between you and JOY & CO TRADING LLC.

JOY & CO TRADING LLC operates this website to sell and distribute a curated selection of home decor items, decorative accents, tableware, seasonal decorations, and gift sets. While we strive to ensure that our products meet high-quality standards, we are not liable for any damages resulting from unintended product misuse, third-party delivery delays, or negligence by the user.

We reserve the right to modify prices, policies, and website content at any time without prior notice. Continued use of our website after modifications constitutes acceptance of the new terms.

License & Website Usage

JOY & CO TRADING LLC grants you a revocable, non-exclusive, and non-transferable license to use our website strictly in accordance with these Terms. You may not copy, modify, distribute, or exploit any part of the website without prior written consent.

Definitions and Key Terms

• Company: Refers to JOY & CO TRADING LLC, also known as "JOY & CO," "we," "us," or "our". JOY & CO TRADING LLC is responsible for handling your information in accordance with these Terms & Conditions.
• Cookie: A small piece of data generated by a website and stored by your web browser. Cookies help identify your browser, provide analytics, and remember details such as language preferences and login information.
• You/User : Any individual or entity that accesses or makes purchases through our website.
• Country: Refers to the location where JOY & CO or its owners/founders are based, which, in this case, is the United Arab Emirates.
• Service: Encompasses the e-commerce platform, products, and customer support provided by JOY & CO.
• Third-Party Service: Includes external providers such as payment processors, logistics partners, and other service providers we collaborate with.
• Website: Refers to our official online store, accessible at www.joyandco.com.

Restrictions

Users must not reproduce, sell, or exploit any part of the website for commercial purposes without authorization. They may not modify or tamper with website functionality, attempt to interfere with website security or performance, or use the website for illegal, fraudulent, or harmful activities. Any attempt to gain unauthorized access to the website, customer accounts, or backend systems is strictly prohibited.

Payment

JOY & CO accepts payments via Visa, Mastercard, and Apple Pay. By making a purchase, you authorize us to charge the designated payment method. Transactions are securely processed via third-party payment providers, and we do not store credit card details.

Returns & Refunds

We accept returns within 7 days of delivery, provided items are unused, in original packaging, and in resaleable condition. Refunds are processed within 14 business days of approval. Once processed, refunds may take an additional 3-5 business days to appear in your account, depending on your bank or payment provider. Shipping fees are non-refundable, except in cases where an item is defective or incorrect. For full details, refer to our Return & Exchange Policy.

Shipping & Delivery

Estimated delivery times are provided as a guideline and may vary. JOY & CO is not responsible for delays caused by third-party couriers, customs, or unforeseen circumstances. Customers are responsible for any applicable customs duties or additional shipping fees. If an order is delayed beyond the estimated timeframe, please contact our support team for assistance. While we will assist in resolving shipping concerns where possible, claims related to lost or delayed shipments should be directed to the respective courier service.

Third-Party Services

JOY & CO partners with third-party payment processors and courier services. We are not liable for transaction issues or shipping delays once an order has been dispatched.

Intellectual Property

All website content, including product images, descriptions, and designs, belong to JOY & CO and/or the brands we represent. Some images, descriptions, and content are provided directly by these brands and remain their intellectual property. Unauthorized use, reproduction, or modification of our content is strictly prohibited. By tagging us on social media (@joyandcoworld), you grant us permission to share your content across our marketing channels.

User Conduct

Users must not submit false or misleading information during purchases, engage in fraudulent activities, violate intellectual property laws, or post harmful, defamatory, or inappropriate content on our platforms. Users are prohibited from attempting to gain unauthorized access to any part of the website, deploying malicious code, or engaging in activities that compromise website security.

No Warranties & Limitation of Liability

JOY & CO guarantees product quality at the time of purchase. However, we do not provide warranties for improper use, modifications, unauthorized repairs, or damage caused by third parties such as courier mishandling. We are not responsible for indirect, incidental, or consequential damages related to the use of our website or products. No oral or written advice from JOY & CO, its affiliates, employees, officers, or representatives shall create any warranty. Product prices and availability are subject to change without notice. Additionally, we do not guarantee that the JOY & CO service will always be uninterrupted, error-free, or function without delays or disruptions.

Promotions & Contests

Any contests, promotions, or discounts will have specific terms published at the time of launch. Participation in promotions implies acceptance of additional conditions.

Cookies & Privacy

JOY & CO uses cookies to enhance user experience and website performance. Users can manage cookie settings in their browser. For full details, refer to our Privacy Policy.

Suggestions

Any feedback, comments, ideas, improvements, or suggestions (collectively, "Suggestions") provided by users to JOY & CO regarding the website shall remain the sole and exclusive property of JOY & CO. We may use, modify, publish, or distribute these suggestions for any purpose without providing compensation or credit to the user.

Typographical Errors

If a product or service is listed at an incorrect price or with incorrect information due to a typographical error, JOY & CO reserves the right to refuse or cancel any orders placed for the affected product or service, whether or not the order has been confirmed and your credit card charged. If an order has already been confirmed and the payment processed, we will issue a full refund for the incorrect amount charged. We are not obligated to honour pricing errors, and corrections will be made as soon as they are identified.

Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes must first attempt amicable resolution. If unresolved, disputes will be referred to the competent UAE courts.

Changes to Terms

JOY & CO reserves the right to update or modify these Terms at any time. Continued use of our website after changes constitutes acceptance of the new terms.

Contact Information

For any questions regarding these Terms, please contact us via email at hello@joyandco.com or WhatsApp at +971 56 6963988.